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TELUS Health launches employer-focused virtual care service

Enhanced service focuses on personal human connections


TELUS Health has launched the next evolution of its employer-focused virtual care service.

TELUS Health Virtual Care merges the best-in-class capabilities and features of Akira by TELUS Health — the company’s bilingual, on-demand virtual care service — and EQ Care, its recently acquired virtual care company that delivers specialized virtual care functionalities and advanced employee assistance features like LifeJourney.

This virtual care service provides more than 2.8 million Canadians with confidential access to nearly 500 health-care professionals from a variety of disciplines to support every step of their health-care journey, according to a press release.

And through a recent integration, TELUS Health Virtual Care is reportedly the first service in Canada to be able to securely share patient information, with appropriate consent, with any one of the 30,000 clinicians using a TELUS Health EMR providing care to the patient ensuring improved continuity of care.

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Virtual health care comes of age during COVID-19

“In this time of rapid innovation and the accelerated adoption of digital health-care services across the country, we’re excited about this next phase in evolution of virtual care prioritizing interconnectivity and improving health outcomes,” said François Gratton, executive vice president, TELUS and group president, TELUS Health.

“Supported by our extensive presence across Canada’s health industry and more than 35 years of combined leadership in health technology, our TELUS Health Virtual Care service is in a category of its own when it comes to offering Canadian employees compassionate, end-to-end, human interactions throughout every step of their care journey and access to healthcare professionals on demand.”

With the pandemic shifting the way many Canadians work and blurring the boundaries of work and home life, services like TELUS Health Virtual Care allow Canadian employers to:

  • support their employees’ physical and mental health
  • increase productivity, reduce absenteeism, and minimize benefits costs
  • provide seamless continuity of care.
  • recruit and retain top talent
  • benefit from a proven ecosystem of solutions and services.

With more than $3 billion invested in health to date, TELUS Health continues to expand its suite of virtual care services — from remote patient monitoring technology and EMR-integrated solutions to consumer virtual care services covered by provincial healthcare plans — furthering its mission of transforming the healthcare system through the power of technology and empowering every person to live their healthiest life.